At Zipurban, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our mobile application ("App") and the services provided within it.
By using the Zipurban app, you agree to the collection and use of information in accordance with this Privacy Policy.
We may collect the following types of personal information when you use our services:
Personal Identification Information: Name, email address, phone number, and payment details.
Location Data: We collect location data to offer relevant, door-to-door services such as AC repair, electrician services, cleaning, salon appointments, and more. This allows us to provide service availability based on your geographic location.
Service Requests: Information about the services you request, including AC services, electricians, cleaning, repairs, and salon bookings.
Payment Information: Payment card details are securely processed through our payment gateway to complete your transactions.
Usage Data: Information on how you use our app, including browsing patterns, service categories viewed, and interactions with service details, booking, and checkout screens.
In-App Chat: Your messages and interactions with customer support through the in-app chat feature.
We use the information we collect for the following purposes:
To Provide Services: To fulfill service requests such as AC services, electrician, cleaning, repairs, salon services, and other door-to-door services.
To Process Payments: To process transactions and securely handle your payment details.
To Improve User Experience: To enhance your experience on our app by personalizing content and service recommendations based on your preferences and location.
To Communicate with You: To provide updates on your service bookings, promotions, and important information via notifications or emails. We may also use your contact details for customer support.
For Analytics and Research: To monitor the effectiveness of our services and improve the functionality of the app.
Zipurban requires access to your device’s location for providing location-based services such as finding nearby service providers (e.g., AC repair, electricians). You can disable location access at any time through your device’s settings, but this may affect your ability to book services efficiently.
We respect your privacy, and we do not sell or rent your personal information to third parties. However, we may share your information in the following situations:
Service Providers: We may share your information with our trusted service partners (e.g., AC technicians, electricians, cleaning services) to complete the requested services.
Legal Requirements: If required by law, we may disclose your personal information to comply with legal obligations, protect our rights, and respond to lawful requests from authorities.
We take the security of your personal data seriously and have implemented various physical, technical, and administrative measures to safeguard your information. However, please be aware that no data transmission over the internet is completely secure. We cannot guarantee the absolute security of your information.
Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
We retain your personal information for as long as necessary to provide the services you have requested, comply with legal obligations, resolve disputes, and enforce our agreements. If you wish to request deletion of your personal data, please contact us at support@zipurban.in.
Access and Update: You can access and update your personal information in your app profile settings.
Location Access: You can turn off location services through your device settings at any time.
Opt-Out: You can opt out of receiving marketing emails or notifications by following the unsubscribe link in the communication or by contacting support@zipurban.in.
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete that information.
Zipurban reserves the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page, and the revised date will be updated at the top of this document. We encourage you to review this Privacy Policy periodically.
If you have any questions or concerns about this Privacy Policy or the way your personal information is handled, please contact us at:
Zipurban Support
Email: support@zipurban.in
