Zipurban, we strive to deliver high-quality, timely, and affordable services. However, we understand that issues may occasionally arise. This Refund Policy outlines the circumstances under which you may be eligible for a refund and how the process works.
You may be eligible for a full or partial refund in the following cases:
Service Provider No-Show
If a professional does not arrive at the scheduled time and no alternate provider is arranged.
Service Not Delivered
If the service was not started or completed due to provider cancellation or system error.
Unsatisfactory Service (Verified Cases)
If the service quality is poor or incomplete, and your complaint is validated by our support team.
Overcharging or Double Payment
In the rare case of duplicate transactions or billing errors.
Refunds will not be issued in the following cases:
If the customer cancels the service after it has started or when the provider is already en route.
If the customer is unavailable at the scheduled time, leading to a “No Show.”
If service was completed satisfactorily and no complaint was raised within 24 hours.
For cash payments once service is completed (unless verified billing issues arise).
In some cases (e.g., partially completed service or minor issues), a partial refund or service credit may be offered based on our team's evaluation.
Refunds will be processed to the original payment method (UPI, card, wallet, etc.).
Please allow 5–7 business days for the amount to reflect in your account.
For wallet-based refunds, credit may be applied instantly.
If you believe you are eligible for a refund:
Go to the Help & Support section in the Zipurban app
Select the relevant booking and click “Report an Issue”
Alternatively, email us at support@zipurban.in with your booking ID and details
Our support team will respond within 24–48 hours to resolve your request
